Privacy Policy for Touchline Soccer Ltd.
We maintain an unwavering dedication to protecting and preserving all personal data provided by our website visitors and service users, implementing robust and comprehensive security measures throughout our services and operations.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for ensuring the proper handling, processing, and protection of all personal data submitted through our website.
We may process usage data (“usage data”), which comprehensively includes browser type, operating system, page views, navigation paths, timing and duration of visits, click patterns, interaction metrics, and device identifiers. This information is collected through automated tracking technologies, server logs, and user interaction monitoring and may include time spent on specific pages, features accessed, and session analytics. The source of this data is our analytics tracking system, user devices, and website interaction logs. We process this information for several important purposes, including improving website performance, enhancing user experience, analyzing traffic patterns, and optimizing content delivery, which enables us to provide better services, personalize user experiences, and maintain website security. The legal basis for this processing is our legitimate interests in monitoring and improving our website and services.
We may process account data (“account data”), which comprehensively includes email addresses, usernames, passwords, account preferences, registration dates, and account status information. This information is collected through registration forms, account creation processes, and user updates and may include communication preferences, notification settings, and account security choices. The source of this data is direct user input during account creation and management. We process this information for account administration, service provision, security monitoring, and communication purposes, which enables us to authenticate users, provide personalized services, and maintain account security. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process profile data (“profile data”), which comprehensively includes names, contact information, biographical information, preferences, and profile pictures. This information is collected through profile creation forms, user submissions, and profile updates and may include social media handles, personal interests, and professional information. The source of this data is direct user input and profile management activities. We process this information for personalization, community features, service optimization, and user identification purposes, which enables us to provide personalized experiences, facilitate user interactions, and improve service delivery. The legal basis for this processing is our legitimate interests in operating and improving our services.
Your Rights:
Right to Access: You have the right to obtain confirmation about whether we process your personal data and to receive copies of that data. This includes the ability to verify data accuracy, understand processing purposes, and know data recipients. To exercise this right, you can submit a formal access request through our dedicated data privacy portal or contact our privacy team directly. We will respond within 30 days and may require government-issued identification, proof of address, and account verification to confirm your identity.
Right to Rectification: You have the right to have inaccurate personal data corrected and incomplete data completed. This includes the ability to update personal information, correct errors, and supplement existing data. To exercise this right, you can access your account settings or submit a correction request through our support system. We will process your request within 15 days and may require account verification, supporting documentation, and specific correction details to process your request.
Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances. This includes the ability to remove account information, delete uploaded content, and withdraw previous consents. To exercise this right, you can submit an erasure request through our privacy center or contact our data protection officer. We will process your request within 30 days and may require written confirmation, identity verification, and specific data identification to complete the deletion.
Right to Restrict Processing: You have the right to limit how we use your personal data when accuracy is contested or processing is unlawful. This includes the ability to pause data processing, temporarily block data usage, and limit data sharing. To exercise this right, you can submit a restriction request through our privacy portal or contact our support team. We will respond within 15 days and may require account verification, reason documentation, and processing activity identification to implement restrictions.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller. This includes the ability to download personal data, transfer information between services, and receive data copies. To exercise this right, you can use our data export tool or submit a portability request through our privacy center. We will fulfill your request within 30 days and may require identity confirmation, account verification, and format specifications to process your request.Data Processing and Security Measures
At Touchline Soccer Ltd, we handle various types of personal data with the utmost care and security:
We process Service Data which includes account details, user preferences, and service configurations. This processing involves automated collection and analysis, enabling us to provide personalized soccer-related services and content. For example, in the context of soccer training services, this includes player statistics, training schedules, and performance metrics. The legal basis for this processing is legitimate business interests and contractual necessity, specifically to deliver our core soccer training and management services.
We process Technical Data which includes device information, IP addresses, browser types, and access timestamps. This processing involves automated logging and analysis, enabling us to optimize website performance and security. For example, this includes monitoring match streaming quality and platform accessibility. The legal basis for this processing is legitimate interests, specifically maintaining service reliability and security.
We process Communication Data which includes email correspondence, chat messages, and support tickets. This processing involves storage and analysis of communications, enabling us to provide effective customer support and service updates. For example, this includes team announcements and training schedule notifications. The legal basis for this processing is consent and legitimate interests, specifically maintaining effective communication channels with our users.
We process Transaction Data which includes payment details, subscription information, and billing records. This processing involves secure payment processing and record-keeping, enabling us to manage subscriptions and financial transactions. For example, this includes tournament registration fees and equipment purchases. The legal basis for this processing is contractual necessity and legal obligations, specifically ensuring proper financial record-keeping.
We process Preference Data which includes marketing preferences, notification settings, and customization options. This processing involves preference management and personalization, enabling us to deliver tailored content and communications. For example, this includes match alerts and newsletter preferences. The legal basis for this processing is consent, specifically user-directed customization of services.
Security Implementation
Our security measures include:
Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.
We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.
Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.
Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.
We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.
All staff undergo regular security awareness training and must comply with detailed data protection protocols, including specific training for handling sensitive data.
International Data Transfers
We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Binding Corporate Rules, and approved certification mechanisms. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies
International transfers are protected by ISO 27001, GDPR standards, and Privacy Shield frameworks, ensuring compliance with international data protection regulations. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures
Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees
Data Retention
We maintain specific retention periods for different data categories:
Account Information: 7 years after account closure to comply with legal obligations and handle potential disputes
Usage Data: 2 years to analyze service usage patterns and improve user experience
Transaction Records: 7 years to comply with financial regulations and tax requirements
Communication History: 3 years to maintain service continuity and reference for ongoing support
Technical Logs: 1 year for security analysis and system optimization
These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences
Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookies and Your Privacy on touchlinesoccerltd.com
Essential cookies serve fundamental functions for our website’s core operations. These cookies process authentication tokens, security parameters, and session data to maintain basic site functionality. In our soccer-focused context, these cookies ensure secure access to member accounts, maintain shopping cart contents for equipment purchases, and preserve game scheduling preferences. We implement essential cookies specifically for user authentication, security protocols, basic site operations, session management, and technical stability maintenance.
Functional cookies enhance your browsing experience by remembering your preferences and customizations. They process data related to language settings, regional content selection, and interface customizations. These cookies enable language preferences, region-specific content delivery, user interface personalization, feature optimization, and storage of personalized settings for match notifications and team preferences.
Analytics cookies help us understand how visitors interact with our site. They collect anonymous information about page interactions, navigation patterns, feature usage, session duration, and user preferences. This data helps us analyze which training resources are most valuable, which tournament pages receive the most attention, and how users engage with our coaching content.
Performance cookies assess and optimize website operation by monitoring site speed, identifying technical issues, optimizing content delivery, analyzing user experience, and tracking system performance. These cookies ensure smooth video playback of training sessions, efficient loading of match schedules, and optimal delivery of live score updates.
Cookie Management
You maintain control over cookie preferences through your browser settings, our cookie consent tool, privacy preferences center, and account settings. We respect your right to modify these choices at any time.
GDPR Compliance
For our European Union visitors, we maintain strict GDPR compliance through explicit consent mechanisms, data minimization practices, purpose limitation protocols, defined storage limitations, and complete processing transparency.
CCPA Compliance
California residents enjoy additional privacy rights, including the right to know about personal information collected, delete personal data, opt-out of data sales, receive non-discriminatory service, and access collected information.
COPPA Compliance
For users under 13, we implement strict age verification requirements, parental consent procedures, limited data collection protocols, special protection measures, and comprehensive parental access rights.
Updates and Changes
Our privacy practices evolve through regular review procedures, user notifications, consent renewal requirements, clear change documentation, and continuous compliance monitoring.
Contact Information
For privacy-related inquiries:
Primary Contact: [email protected]
Response Time: Within 48 hours
Verification Required: For data-related requests
Available Support: Privacy concerns, data requests, rights exercise
This policy was created specifically for touchlinesoccerltd.com and covers all associated services within the soccer industry.